Cookie Policy
Who we are
Our website address is: https://masterscnc.co.uk.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Privacy Policy
Privacy Policy
We are committed to protecting your privacy.
We will use your personal information in accordance with the Data Protection Act 1998 up to and including 24 May 2018 and the EU General Data Protection Regulation 2016/679 thereafter (GDPR) (together the Data Protection Legislation). and other applicable laws and regulations that relate to data protection and privacy.
This Policy sets out the obligations of
Masters Promotional Vehicles and Masters CNC.
What information do we collect about you?
We collect information about you when you send us an enquiry, book any of our products or services.
Information collected online through our contact forms, phone and/or email.
Name
Contact telephone number
Address
E-mail address
Post code
The pages you visited on our website
Ip Address
Your internet browser and the device you use to browse our website
Cookies and Pixels – Please view our Cookie policy for further details
How will we use the information about you?
Your information is provided to us voluntarily. However, where you complete a sales enquiry, lead form or order a vehicle through one of our brand websites, and do not provide us with required information that we request from you (indicated by a star (*)), we will not be able to proceed with your online enquiry or order.
We may collect and process information about you, including your name, date of birth, address, contact details (including email address and mobile phone number), vehicle details, purchase history and data collected as part of any finance application or payment (including previous addresses, employment details and bank account details). This information is referred to in this Privacy Policy as personal data.
To contact you by telephone, SMS, post and/or email about the other offers, products, promotions, developments or services which we think may be of interest to you. We will send you this information only with your consent to do so. You have the right to withdraw your consent at any time by using the unsubscribe links presented
It is necessary for our legitimate interests or those of a third party such as breakdown or insurance providers, where you have said you would like to receive such services
In connection with a contract concerning connected vehicles.
Where you purchase any service plan or extended warranty.
For website user processing research or analysis including to collect statistics, responses to any surveys and questionnaires, traffic patterns and related site information. We aggregate this data and it does not identify any website users
For internal purposes for research, analysis, testing, monitoring, customer communication, risk management and administrative purposes; and/or
It is necessary for compliance with a legal obligation. This includes when you exercise your legal rights under data protection law, to verify your identity, for the establishment and defence of our legal rights, for activities relating to the prevention, detection and investigation of crime, to conduct credit, fraud prevention and anti-money laundering checks and for compliance with our legal and regulatory responsibilities.
Monitoring communications between us (calls, letters, emails and texts) to prevent and detect crime, to protect the security of our communications, systems and procedures, and for quality control and training purposes
Live Chat
We use Liveperson software provider for our live chat, this software monitors your ip address, location and device type. You can opt out using our cookie policy.
Secure Processing
Masters Group shall ensure that all personal data collected, held, and processed is kept secure and protected against unauthorised or unlawful processing and against accidental loss, destruction, or damage.
Marketing
We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the group. If you no longer wish to be contacted for marketing purposes, please email dataprotection@mastersgroup.co.ukor use the unsubscribe option in any of the marketing emails we send.
Dealer Network and Third Party Partners that we may share your information with
Masters Group
Peach Design
DVLA
Masters Exhibitions
Links to Other Web Sites
This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.
Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data manager at dataprotection@mastersgroup.co.uk
RIGHT TO BE FORGOTTEN
You have the right to request that Masters Group delete your personal data in certain circumstances if you would like more information about this please contact us using the details below.
Data manager, 2a Stone Park Avenue, Beckenham, Kent, BR3 3LS or email dataprotection@mastersgroup.co.uk
Wifi
When you use Masters Group free customer wifi we may collect data about:
a) your device;
b) the volume of data which you use;
c) the websites and applications which you access; and
d) your usage by access time, frequency and location.
Call Recording
Phone calls may be recorded, and any recorded calls will be retained for a period 30 days before deletion and will only be used for training and quality purposes and/or to prevent or detect crime.
CCTV
We process personal information using a CCTV system to monitor and collect visual images for the purpose of security and the prevention and detection of crime.
TRANSFERING PERSONAL DATA OVERSEAS
*6.1 The personal data we collect from you is currently held within the European Economic Area (“EEA”). It is possible that in the future such personal data may be transferred, stored and/or processed outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing and/or processing. You should be aware that countries outside the EEA may not offer the same level of data protection as the United Kingdom, however we will take steps to ensure that your data is treated securely and in accordance with the DPA.
ICO Data protection register – entry details | available at https://ico.org.uk/ESDWebPages/Search
Registration Number Z778463X | Masters of Beckenham (2003) LTD
How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:
Email dataprotection@mastersgroup.co.uk
Address Data Manager, 2a Stone park Avenue, Beckenham, Kent, BR3 3LS
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 2 February 2023.
